Loss Mitigation Call Specialist
Location: Hoover, Alabama
Description: Regions Financial Corporation is looking of Loss Mitigation Call Specialist right now, this vacancy will be dwelled in Alabama. More complete informations about this vacancy opportunity please give attention to these descriptions. At Regions, we are currently seeking a Call Center Collection Specialist II to conduct inbound and outbound collection calls for the purpose of resolving the de! linquency status of past due customers. This is a fast paced environment where excellent customer service skills are crucial and proficiency in typing / keyboarding is huge plus.
Primary Responsibilities
Collect delinquent payments
Work with customers to prevent liquidation while minimizing company interest losses
Document activity
Responsibilities
- Answer phone calls from customers, attorneys, and other bank departments regarding Loss Mitigation requests and verify this information through bank systems.
- Determine if customer’s situation is a short or long term hardship and if it qualifies for Loss Mitigation.
- Monitor team email boxes to respond to customers and other bank departments regarding Loss Mitigation requests.
- Complete referral sheet for Loss Mitigation Processors and mail the appropriate package to the customer.
- Assist in completing files by calling customers to fo! llow up on items requested, ordering original loan files, etc.! while updating all bank systems.
- Excellent listening skills, with effective written and oral communication skills.
- 3+ years of collections experience and a strong knowledge of and ability to communicate all applicable laws and statutes as they pertain to collection efforts.
- Experience with and knowledge of extensions, forbearances, re-aging accounts, short sales, and deed-in-lieu.
- Constant focus on customer service.
- Ability to multi task and work in a fast paced production environment.
- Ability to work proactively, independently, and in a team environment.
- Will work 8 hour shifts totaling 40 hours per week. Schedule will include one night per week: 12:30 â€" 9:00 pm (to be worked Monday â€" Thursday). Some weekend hours also required.
Collections
Primary Location
Alabama-Hoover
Schedule
Full-time
Job Posting
Oct 8, 2013, 10:24:22 AM
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If you were eligible to this vacancy, please send us your resume, with salary requirements and a resume to Regions Financial Corporation.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be opened on: Tue, 08 Oct 2013 16:34:46 GMT
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