Collections Associate II vacancy at FIS in Northport

FIS is currently seeking to employ Collections Associate II on Fri, 22 Mar 2013 10:57:52 GMT. Job summary: Establishes effective payment plans with past due and over-limit credit/debit card accounts or to collect dishonored checks through telephone contact and letters. Responsible for routine account maintenance, including but not limited to skip tracing efforts to locate customers. General duties and responsibilities: * Place inbound and outbound calls through an auto dialer system to...

Collections Associate II

Location: Northport, Alabama

Description: FIS is currently seeking to employ Collections Associate II right now, this vacancy will be settled in Alabama. More details about this vacancy opportunity please read the description below. Job summary:
Establishes effective payment plans with past due and over-limit credit/debit card accounts or to collect dishonored checks through telephone contact and letters. Responsible for r! outine account maintenance, including but not limited to skip tracing efforts to locate customers.

General duties and responsibilities:

• Place inbound and outbound calls through an auto dialer system to negotiate and collect dishonored checks and past due or over-limit credit/debit card accounts .
• Works with customer to negotiate a repayment arrangement in a minimal number of contacts.
• Updates customer's contact and account information during each contact.
• Responsible for account research, including skip tracing, through the use of online credit bureaus and other systems.
• Works with other internal FIS departments, including but not limited to customer service and accounting, as needed.
• Contacts outside companies (e.g., agent banks, attorneys, credit counseling agents) as needed.
• Maintains control of the conversation with customer at all times. Follows basic call flow and handling procedures wh! ile adapting to each conversation using the phone skills and t! echniques learned during training.
• Adhere to all departmental procedures and Fair Debt Collection Practices Act (FDCPA) regulations.
• When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• May provide guidance and/or mentoring to less experienced Collections Representatives.

Educational Requirements:
A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level.

General knowledge, skills and abilities:

• Requires ability to navigate a computerized data entry system or other relevant applications
• Working knowledge of collection laws, bankruptcy requirements and guidelines
• A! ble to work with data entry systems, credit bureau reports and collection techniques
• Excellent customer service and telephone skills
• Excellent verbal and written communication skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Ability to make decisions within specified parameters
• Ability to work effectively with multiple tasks and situations
• Ability to work in a Predictive Dialer environment
• Ability to work productively in a high transaction volume environment
• Ability to work both independently and in a team environment
• May require the abiltiy to accommodate a flexible work schedule
• May require multi-lingual skills for specific position (e.g., English, Spanish)

Intermediate role. Moderate skills with high level of proficiency. Places calls which are predominantly routine but associate must be able to deviate ! from standard scripts and procedures as needed. Works under close to ge! neral supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center in a collections- or customer service-related position in a service industry. One or more years of financial services experience is preferable.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

EEO/AA Employer

Job summary:
Establishes effective payment plans with past due and over-limit credit/debit card accounts or to collect dishonored checks through telephone contact! and letters. Responsible for routine account maintenance, including but not limited to skip tracing efforts to locate customers.

General duties and responsibilities:

• Place inbound and outbound calls through an auto dialer system to negotiate and collect dishonored checks and past due or over-limit credit/debit card accounts .
• Works with customer to negotiate a repayment arrangement in a minimal number of contacts.
• Updates customer's contact and account information during each contact.
• Responsible for account research, including skip tracing, through the use of online credit bureaus and other systems.
• Works with other internal FIS departments, including but not limited to customer service and accounting, as needed.
• Contacts outside companies (e.g., agent banks, attorneys, credit counseling agents) as needed.
• Maintains control of the conversation with customer at all times. Follows basic call ! flow and handling procedures while adapting to each conversation using ! the phone skills and techniques learned during training.
• Adhere to all departmental procedures and Fair Debt Collection Practices Act (FDCPA) regulations.
• When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• May provide guidance and/or mentoring to less experienced Collections Representatives.

Educational Requirements:
A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level.

General knowledge, skills and abilities:

• Requires ability to navigate a computerized data entry system or other relevant applications
• Working knowledge of collection laws, bankruptcy requirements and! guidelines
• Able to work with data entry systems, credit bureau reports and collection techniques
• Excellent customer service and telephone skills
• Excellent verbal and written communication skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Ability to make decisions within specified parameters
• Ability to work effectively with multiple tasks and situations
• Ability to work in a Predictive Dialer environment
• Ability to work productively in a high transaction volume environment
• Ability to work both independently and in a team environment
• May require the abiltiy to accommodate a flexible work schedule
• May require multi-lingual skills for specific position (e.g., English, Spanish)

Intermediate role. Moderate skills with high level of proficiency. Places calls which are predominantly routine but associate mu! st be able to deviate from standard scripts and procedures as needed. W! orks under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center in a collections- or customer service-related position in a service industry. One or more years of financial services experience is preferable.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

EEO/AA Employer
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This vacancy will be opened on: Fri, 22 Mar 2013 10:57:52 GMT

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