Recovery Agency Vendor Manager
Location: Hoover, Alabama
Description: Regions Financial Corporation is in need of Recovery Agency Vendor Manager right now, this occupation will be presented in Alabama. For complete informations about this occupation opportunity please read the description below. Manages all department activities within the assigned collections unit. Responsible for managing the collections process to minimize losses. Directs first line super! visors. Approves and/or initiates all personnel actions. Develops and monitors the application of operating systems including policies and procedures, structure and information flow.
A minimum of 5 years proven Performance or Agency Management experience of External Vendors.
A minimum of two years experience managing in a Supervisory or Leadership role
Strong problem solving and relationship management skills
Strong data mining and analytic capabilities
Ability to create and maintain Forecasting Models and understanding of Batch Tracking/Liquidation rates
Experience conducting Process and Performance Reviews
Key Responsibilities Include:
- Collection management and forecasting; leverage data mining and analytics provided by MIS team to drive performance
- Monitor and track agency/firm performance, legal process timelines and goals
- Leverage call monitoring results and production ! statistics to drive improvements with collector effectiveness,! customer experience, reputation and brand risks and regulatory compliance
- Partner with Project Manager to ensure appropriate level of engagement with projects that affect agency and firm performance
- Manage contractual obligations and make recommendations centered around performance improvement
- Manage cash and liquidation goals
- Conduct calls and process review meetings with attorney offices/collection agencies and reporting back to Operations Manager on a weekly/monthly basis
- Work with agencies/attorneys to develop action plans based on QA reviews, audits and compliance findings and make recommendations for improvement
- Manage the remediation activities (entire life cycle) of process breaks and audit findings
- Conduct on-site process and performance reviews; occasionally accompany Auditors on annual on-site firm audits
Collections
Primary Location
Alabama-Hoover
S! chedule
Full-time
Job Posting
Sep 23, 2013, 9:27:59 AM
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If you were eligible to this occupation, please send us your resume, with salary requirements and a resume to Regions Financial Corporation.
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This occupation starts available on: Mon, 23 Sep 2013 18:35:32 GMT
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