Collections Associate Specialist career at FIS in Northport

FIS is looking of Collections Associate Specialist on Fri, 23 Feb 2018 22:04:51 GMT. Contacts outside companies, e.g., agent banks, attorneys, credit counseling agents as needed. May assist in scheduling and coordinating team activities....

Collections Associate Specialist

Location: Northport, Alabama

Description: FIS is looking of Collections Associate Specialist right now, this career will be depute in Alabama. Detailed specification about this career opportunity kindly read the description below. FIS is looking to hire a well-rounded individual with mortgage, call center and or collections experience. Leadership experience is a must for this position.

Work 8-hour shift Monday through Friday between 8:00 am and 7:00 pm
Saturday hours are 8:0 0 am to 12:00 (noon)

Job Summary:
Establish effective payment plans with past due and over-limit credit/debit card accounts or to collect dishonored checks through telephone contact and letters. Responsible for routine account maintenance including, but not limited to, skip tracing efforts to locate customers.

General Duties & Responsibilities:
Places inbound and outbound calls through an auto dialer system to negotiate and collect dishonored checks and past due or over-limit credit/debit card accounts.
Works with customer to negotiate a repayment arrangement in a minimal number of contacts.
Updates customer’s contact and account information during each contact.
Responsible for account research including skip tracing, through the use of online credit bureaus and other systems.
Works with other internal FIS departments including customer service and accounting.
Contacts outside companies, e.g., agent banks, attorne ys, credit counseling agents as needed.
Maintains control of the conversation with customer at all times. Follows basic call flow and handling procedures while adapting to each conversation using the phone skills and techniques learned during training.
Adheres to all departmental procedures and FDCPA (Fair Debt Collection Practices Act) regulations.
When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
May provide guidance and/or mentoring to less experienced Collections Representatives.
Other related duties assigned as needed.

Educational Requirements

High school diploma or GED. Associate’s or Bachelor’s degree is preferable.
General Knowledge, Skills & Abilities

Requires ability to navigate a computerized data entry system or other relevant ap plications
Working knowledge of collection laws, bankruptcy requirements and guidelines
Able to work with data entry systems, credit bureau reports and collection techniques
Excellent customer service and telephone skills
Excellent verbal and written communication skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
Ability to make decisions within specified parameters
Ability to work effectively with multiple tasks and situations
Ability to work in a Predictive Dialer environment
Ability to work productively in a high transaction volume environment
Ability to work both independently and in a team environment
May require the ability to accommodate a flexible work schedule
May require multi-lingual skills for specific position, e.g., English, Spanish

Advanced level role. Highly-skilled with extensive proficiency and experienced in a variety of lines of col lections business. Assists supervisors and/or managers with the management of daily activities over a group of collections representatives. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and coordinating team activities. Handles escalated and unresolved calls from less experienced representatives. Typically provides input into hiring decisions and performance appraisals but does not make those decisions or conduct performance appraisals. Requires advanced problem solving. Coaches and shares information with professionals with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires five or more years of experience in a call center in a collections- or customer service-related position in a service industry, with at least two years as a senior level collections representative Immediate to advanced dialer knowledge is preferred but not required. Intermediate to advanced technical knowledge and application of standard office software packages is required. Having overall knowledge of collections operations and support is required. One or more years financial services experience is required.

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a m ember of Standard & Poor’s 500® Index.

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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of th e job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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If you were eligible to this career, please give us your resume, with salary requirements and a resume to FIS.

Interested on this career, just click on the Apply button, you will be redirected to the official website


Apply Collections Associate Specialist Here

This career starts available on: Fri, 23 Feb 2018 22:04:51 GMT


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