PATIENT SERVICES SPECIALIST JOB DESCRIPTION
DEPARTMENT: Front Office
REPORTS TO: Patient Services Manager
Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.
RESPONSIBILITIES:
1. Patient Check-In and Out
- Checks patients in and out, greeting everyone in a pleasant and professional manner.
- Tracks patients in the reception area and communicate with them, as needed.
- Evaluates chart data to verify all information has been received, completed, and signatures obtained.
- Photocopies patient?s insurance card.
- Ensures that proper authorization or referral is collected from the patient.
- Assists patients in obtaining authorization or referrals that have not been received by the practice.
- Enters all new patient demographic information into the computer.
- Places charts in bin for specific physician or technician.
- Marks arrival time of patients in office and make sure that patients are seen on time.
2. Administrative
- Provides back-up support on telephones.
- Inspects reception room for neatness.
- Performs other duties as required.
- Assists other front office personnel as needed.
3. Physical Demands
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
- Ability to travel to all facility locations as required.
- Prolonged periods of time away from the work station is prohibited unless written medical accommodations apply.
- Effective verbal speaking and hearing abilities are needed to handle communication with staff, patients.
