Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.
At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you made a positive difference in their lives. Even if you have not worked in contact centers for long or even not at all, we are interested in learning more about you! We pride ourselves on being all about the clients we serve as well as those we work with. Most people spend more time at work then they do with their own families, so why not join the DI family while still being able to have a work life balance!!!! We partner with various companies and states to provide their customers with white-glove service. We offer flexible scheduling that will still allow you to have a work life balance.
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What’s Next?To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.
Requirements:We are looking for someone to join our growing team that is current and skilled on all facets of technical support and IT Operations. The ideal candidate should have experience in Microsoft Office administration and support, should possess an AWS certification with proficiency in Amazon Connect and must be a self-starter.
- O365 certified preferred by not required – Emphasis on Microsoft Office administration
- AWS certified preferred by not required – Cloud Practitioner, Solutions Architect or a professional certification.
- Must be proficient in Amazon Connect and in Amazon AWS (Moves, adds, changes, client support)
- VPN / Network Connectivity Support
- Must be a self-starter
- Must demonstrate a passion for providing outstanding service
- Must maintain composure across a variety of customer and peer interactions
- Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
- Ability to remain calm under pressure in a fast-paced contact center environment
- Ability to pay attention to detail and multitask while navigating through multiple programs and information
- Ability to use a computer quickly and accurately
- Must possess the ability to remain poised in high stress situations
- Ability to be flexible and handle changes efficiently
- Must be proficient in Excel, Word and Outlook Office products
Additional Requirements
- Must pass a criminal background check paid for by us (Direct Interactions)
- Legally able to work in the United States
- Must be a current resident living in the United States
- Must have at least a high school diploma or equivalent
- MUST NOT RESIDE IN CALIFORNIA OR NEW YORK; We do not hire in those states at this time
Job Details (what you will be doing)
- Bulk add / remove agents as needed
- Assist employees with various connectivity issues in Outlook / Exchange, Teams and SharePoint, mail merge, power automate and PowerShell
- Work with new and current agents to analyze, troubleshoot and evaluate technology issues
- Attend new agent orientations
- Support internal clients and agents with technical issues
Training
- TBD
Shifts
- Junior Help Desk Specialist must work the following set schedule weekly:
Monday 11pm to 7am EST
Tuesday 11pm to 7am EST
Wednesday OFF
Thursday OFF
Friday OFF
Saturday 8am to 5pm EST
Sunday 8am to 2pm EST
Pay Rate
- $16.00 per hour
- This is a W2 (employee) position
- We are paid biweekly via direct deposit
Employee Benefits
- Accrued paid time Off (PTO)
- Sick time
Technical Requirements
- Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
- Operating system – Windows 10 or higher
- US based Internet service provider (ISP)
- High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
- USB headset with noise-canceling microphone; 3.5 mm headsets are NOT approved and will not work with our software
- A second monitor is not required, but strongly recommended
Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.
- If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our IT team.
- There are NEVER any fees associated with applying or working for Direct Interactions.
WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME
