Loss Mitigation Phone Banker
Location: Hoover, Alabama
Description: Regions Bank is in need of Loss Mitigation Phone Banker right now, this job will be arranged in Alabama. For detail informations about this job opportunity kindly read the description below.
At Regions, we are currently seeking a Collections Specialist I to conduct inbound and outbound collection calls for the purpose of resolving the delinquency status of past due customers. This is a fast paced environment where excellent customer service skil ls are crucial and proficiency in typing / keyboarding is huge plus.
Primary Responsibilities
- Collects delinquent payments
- Works with customers to prevent liquidation while minimizing company interest losses
- Documents activity
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position may be incentive eligible.
Requirements
- High school diploma or GED
Skills and Competencies
- Accurate typing, spelling and grammar skills
- Familiar in applicable computer software systems to include word processing, databases and spreadsheets
- Excellent written and oral communication skills
- Excellent organizational and customer service skills
- Good analytical and problem solving skills, including attention to detail
Additional Job Description
- Answer phone calls from customers, attorneys, and other bank departments regarding loss mitigation requests and verify information through bank systems.
- Determine if customer's situation is a short or long term hardship and if it qualifies for Loss Mitigation.
- Monitor team email boxes to respond to customers and other bank departments regarding Loss Mitigation requests.
- Complete referral for Loss Mitigation Processors and mail the appropriate package to the customer.
- Assist in completing files by calling customers to follow up on items requested, ordering original loan files, etc. while updating all bank systems.
Additional Preferences
- Excellent listening skills, with effective written and oral communication skills.
- 3+ years of collections experience and a strong knowledge of and ability to communicate all applicable laws and sta tutes as they pertain to collection efforts and Loss Mitigation .
- Experience with and knowledge of extensions, forbearances, re-aging accounts, short sales, and deed-in-lieu.
- Constant focus on customer service.
- Ability to multi task and work in a fast paced production environment.
- Ability to work proactively, independently, and in a team environment.
Location:
Hoover, AlabamaEEO/AA/Minorities/Females/Disabled/Veterans
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If you were eligible to this job, please send us your resume, with salary requirements and a resume to Regions Bank.
Interested on this job, just click on the Apply button, you will be redirected to the official website
Apply Loss Mitigation Phone Banker Here
This job starts available on: Thu, 31 May 2018 03:04:37 GMT