DiRAD Technologies, Inc. has full and part-time call center representative positions available!
DiRAD Call Center Representatives assist inbound callers with program inquiries and website utilization. Full training is provided!
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Available full-time hours Mon, Tues, Thurs, Fri 9:30am to 6pm and Weds 11:30am to 8pm.We are also looking for flexible part-time candidates to work weekend hours and on an as needed basis.
Requirements:Main Duties & Responsibilities:
- Answer inbound calls and emails from system users
- Perform outbound calling to program participants for proactive assistance
- Provide user support with the goal of first-call resolution, drawing from training and assistive scripts
- Entering ticket information into a database, including issue/action/resolution
- Additional data entry where required
Skills and Experience
- Strong proficiency with computers
- Excellent customer service skills
- Excellent verbal communication skills
- Efficient, strong & professional written communication skills
- Work well independently and as part of a team
- Organized and detail oriented
- Strong ability to utilize resource documentation to provide inquiry resolutions
- Take ownership of and have a sense of urgency in resolving an issue
Requirements:
- High School Diploma or equivalent
- Clear/fluent English speaker with a positive demeanor
- Must be able to meet quality and customer experience expectations
- Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content
- Must be reliable
- Must have a quiet, distraction-free work environment
- Must live within driving distance to office
Full-time Benefits:
- Vacation/Personal/Sick Time
- Health/Dental/Vision Insurance
- 401(k) with Company Match
- Employee Assistance Program
Please Note:
All offers of employment for this and all positions at DiRAD Technologies are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.
DiRAD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
We are an equal opportunity employer. We do not discriminate based on race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
DiRAD Technologies, Inc. is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at hr@dirad.com
