Deposit Services Exception Resolution Spec
Location: Montgomery, Alabama
Description: Hancock Holding Company is currently seeking to employ Deposit Services Exception Resolution Spec right now, this position will be assigned in Alabama. More details about this position opportunity kindly see the descriptions. As an associate of the company, you must share a passion for the Core Values. Associates must have a world-class commitment to customer service while ! recognizing our customers are both internal and external. Taking personal responsibility and accountability for your own actions yet being able to exemplify teamwork is paramount to exhibiting the core values. Associates are expected to perform their roles in a manner that focuses on the company’s strength and stability. Honoring others, respecting their differences, and acting with honor and integrity is a prerequisite for all associates. These values do not change over time, and remain constant in every situation with every associate. Our core values are the heart of what we do and are made evident throughout the communities where we live and work.
JOB FUNCTION / SUMMARY:
Responsible for maintaining deposit quality standards and effective risk management practices set forth by senior management. The incumbent is responsible for ensuring that all regulatory requirements are met related to deposit accounts and the banks security interest is protected b! y performing the following duties.
ESSENTIAL DUTIE! S & RESPONSIBILITIES:
- Open and sort incoming deposit account document packages for new accounts and maintenance to existing accounts
- Prepare deposit documentation packages for scanning into the Bank’s document image archive and signature database
- Index and perform quality assurance reviews of the deposit account documents in the image archive
- Capture and cropping deposit account signatures into the Bank’s signature database
- Compare daily accounts opened on the core application to the account records in the Bank’s image archive to determine account packages not submitted to Deposit Services
- Analyzes commercial and consumer deposit account documentation packages to ensure compliance with Bank Deposit Policy and regulatory requirements
- Validate the existence of business entities and their “good standing†by searching the various Secretary of State Websites
- Identify documentation errors an! d omissions and log exceptions into the Bank’s deposit exceptions database and place appropriate messages on the respective core deposit applications
- If required, route deposit account documents back to the LOB Associate to obtain required signatures/information
- Prepare and complete file maintenance for accounts that are not properly linked to the appropriate customer record
- Review and complete requests to clear deposit account document exceptions ensuring that the appropriate documents have been received and properly completed and/or with an appropriately authorized waiver request
- Complete Customer Service Tool (CST) requests to performs account level maintenance submitted by the respective line of business (LOBs)
- Perform ongoing account maintenance requests on deposit accounts such as, but not limited to changes of title, changes to authorized signatories, powers of attorney, etc.
- Perform periodic quality reviews of ! the exceptions database to ensure accuracy
- Respond to inquirie! s by representatives of the various LOBs regarding account documentation requirements and the issuance of deposit account exceptions
- Compile various reports regarding daily/monthly volume statistics relative to deposit account exceptions
- Perform other duties as assigned by management
- High School Diploma or GED
- 2 years of related experience and/or training; experience in deposit operations or retail branches or business banking is preferred
- A combination of education and experience is acceptable
- No certification, licensure or registrations are required to successfully apply for this job
- Must possess knowledge of deposit account documentation requirements
- Must possess a complete understanding of all state and federal requirements for deposits
- Must have full knowledge of all regulatory ! compliance and legal requirements in applicable states
- Must have full knowledge of the deposit account opening and servicing process
- Exhibits strong verbal and written communication skills
- Ability to communicate with a variety of audiences
- Possesses strong interpersonal and customer service skills and the ability to work well across teams
- Is a self-starter with strong organizational skills
- Has the ability to multi task and prioritize workload in a fast paced environment
- Possesses analytical, problem solving and conceptual skills
- Ability to formulate conclusions and recommend course of action based on analysis
- Knowledge of deposit policy and procedure
- Ability to work independently with little supervision
- Ability to make decisions independently
The company has identified a set of core competencies that are vital to our business achieving a compet! itive advantage and delivering a unique value to our customers. These c! ompetencies are the capabilities each and every associate must exhibit through commitment and demonstration to fulfill this competitive advantage.
Each associate must be committed to:
- Business Ethics: carrying out the business as per self-acknowledged moral standards
- Organizational Support: supporting the company’s goals and objectives
- Quality & Quantity: accuracy and completeness while striving for increased production
- Safety & Security: adheres to the banks policies and procedures and reports abuse
- Adaptability: embracing change as the work place changes; managing competing demands and unexpected events; enthusiastically accepting challenges.
- Dependability: takes a conscientious and reliable approach toward work
- Initiative: proactively initiates positive change, ready to take independent action, make decisions and prepares in advance
- Professionalism: approaches work and fellow associates with a behavior, attitude and image that portray respect, trust, courtesy, empathy and integrity.
- Diversity: treat all people with respect and honor along with sensitivity to cultural differences.
Cognitive Competencies: Verbal Comprehension, Judgment & Decision Making, Business Skills Application, Organizational & Planning, Strategic Thinking
Motivation Competencies: Commitment to Excellence, Energy, Optimism,
Interpersonal Competencies: Listening, Interpersonal Skills, Collaborative
ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS:
- Ability to work under stress and meet deadlines
- Ability to operate a keyboard if required to perform the essential job functions
- Ability to read and interpret a document if required to perform the essential job functions
- Ability to travel if required to! perform the essential job functions
- Ability to lift/move/carr! y approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship†then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company.
NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME
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If you were eligible to this position, please deliver us your resume, with salary requirements and a resume to Hancock Holding Company.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Wed, 18 Sep 2013 00:27:28 GMT
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