Director of Customer Service
Location: Moody, Alabama
Description: Private Profile is looking of Director of Customer Service right now, this occupation will be delegated in Alabama. Detailed specification about this occupation opportunity kindly read the description below. Remarkable companies have remarkable people. It is our job at FireSeeds to tell the stories of these companies and connect them to those remarkable people. We discover multiplying leaders! - someone whose personal mission is to impact others in and through
their work.
We are recruiting a Director of Customer Service who wants to leave a legacy with one of our remarkable companies,
The Distribution Point . The Director of Customer Service will lead a team of 20 sales and customer service representatives on a daily basis to help them create Raving Fans of the customers they speak on the phone.
To Apply Click: www.fireseeds.com/contact/candidates
Company Overview and Mission:
Our client, The Distribution Point, exists to safely and accurately provide branded faucets and fixtures to customers throughout the nation on a just-in-time basis.
Company Began : 2003
Growth : 53 associates and $48 Million for 2013
Core Business : Wholesale distribution of high-end branded faucets and fixtures to the wholesale, e-tail, and retail markets.
Cultural Distinctives! :
The Distribution Point holds integrity, teamwork, fl! exibility, respect and urgency as irreplaceable and fundamental to the company.
Company Culture in Three Words : Fast, Flexible, Fun
Major Responsibilities:
Mentoring and growing the capabilities of our customer service/inside sales team
Be innovative around improving customer service
Administrative duties associated with the role including scheduling, reviews, etc.
Working with our outside sales team and marketing group to grow our target wholesale business (follow-up and assist them on the road.)
Expanding the depth of purchases from our existing customers.
Create raving fans out of our customers (more calls, more orders, more frequently)
Core Competencies for the Position:
Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their! work; defines success
in terms of the whole team; creates a feeling of belonging in the team.
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can asses each person’s hot button and use it to get the best out of him/her; pushes
tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and that informal network; understands the origin and reasoning behind key po! licies, practices, and procedures;
understands the cultures of orga! nizations.
Drive - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions;
is timely with information.
Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is
a good listener; is an early knower, getting information and incomplete information in time to do something about it.
Dealing with Paradox - Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seemi! ng opposites like being compassionately tough, stand up for self without trampling others,
set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation.
Delegation - Clearly and comfortable delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports and others finish their
own work.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety
of situations.
To Apply Click: www.fireseeds.com/contact/candidates
Job Requirements:
College Degree Required
3-5 Years of Customer Service Experience Creating Raving Fans!
A Desire to want to deve! lop and impact others at work
Pay Range: $60,000- $75,0! 00
Pay includes Base plus Commission
Benefits:
Health insurance (BCBS) is available at a discount, short term disability, $50k life insurance, 401k plan with a safe harbor 4% match.
To Apply Click: www.fireseeds.com/contact/candidates
Recruiting Company: FireSeeds LLC- www.fireseeds.com
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If you were eligible to this occupation, please send us your resume, with salary requirements and a resume to Private Profile.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be started on: Tue, 19 Nov 2013 00:18:59 GMT
Apply Director of Customer Service Here